MT. VERNON — The city of Mt. Vernon is alerting residents to errors that have been made on some water bills recently sent out.
In a press release, city officials says approximately 1,700 water bills dated Tuesday, October 15, 2019 have incorrect information in the previous balance, payments, adjustments, and penalties parts of the bill. The amounts on the bills are the totals since you became a customer and not just for the last month.
City officials say the software support team is working to correct the problem, and the issue hasn’t been caused by the new water meters.
The past due amount, current bill, and amount due on the bills are all correct and you should pay the amount due shown on the bill. The due date for the effected bills is October 31.